Founders of OLTREMARE S.R.L. are committed to pursue a policy that place the customer at the center of its activities.
Customer satisfacton is pursued by offering and adapting all processes.
Alle sue particolari esigenze, implicite ed esplicite rilevate e monitorando sia i programmi culturali, sia il raggiungimento degli obiettivi concordati in fase contrattuale.
The customer is the focal point for the success of OLTREMARE S.R.L. quality politics
Therefore becomes crucial to know the customers and their needs, to provide adeguate services/products. .
IMPROVING THE IMAGE AND REPUTATION ON THE MARKET
RESPECT FOR EXPLICIT AND IMPLICIT CONTRACTUAL COMMITMENTS
CUSTOMER COMMUNICATION CARE
THE ADOPTION OF NEW TECHNIQUE TO SUPPORT THE CUSTOMER, which will be pursued through a constant training activity to the management and to the employees.
RESPECT FOR THE ENVIRONMENT AND EXISTING ENVIRONMENTAL REGULATIONS
COMPLIANCE WITH WORKPLACE SAFETY REGULATIONS
COMPLIANCE WITH COVID-19 CONTAINMENT REGULATIONS
Achieving these objectives is needed to maintain a company strongly focused on its customers, increase the effectiveness in the market to gain more shres and make customer satifaction the differentiator in a highly competitive market. The specific objectives will be define annually by the management.